December 1, 2009
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Making Meaning

We all know that the role of the manager is to assign tasks and matching resources, crack the whip (or cajole the team) to ensure it is on track for the deadline. What would a leader do differently if entrusted with the same task? After all, leaders too, have to run organizations, meet customer expectations and create value for all the stakeholders. So what is this new element called 'making meaning' doing in an already crowded task list? For long we have considered things like 'meaning in the workplace' in the same category as candyfloss and not taken it seriously. That I am afraid is changing. The leader helps people see meaning beyond the limits of the mundane tasks and chores.

November 2, 2009
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Leadership Development Dilemmas

Leadership Development involves “identifying and measuring leadership qualities, screening potential leaders from non-leaders, then training those with potential.” The definition makes it sounds like a simple recipe with which to keep cooking up a steady flow of leaders. I wish it were.The Leadership Development function exists to help the organization gauge the future, create the model of leadership that will be needed to be successful today as well as to create a benchmark of what the future will demand of leaders. Once the benchmark is set, it is all about identifying potential talent that can be groomed to take on the mantle of leadership in future and then deciding what will develop those leaders to build the competencies that will make them successful in navigating the organization in a world we do not know yet. It is about preparing for a world we do not know, for skills we do not know about yet and using methods we do not always understand.

October 23, 2009
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Inclusion Not Just Diversity

Several organizations have launched initiatives to promote Diversity. Why do we need to build diversity in the workforce? If the consumer group is diverse, having the same diversity represented in the employee groups makes it easy to develop the product which is aligned to the consumers. This makes sense for consumer goods but how does his pan out in case of industrial goods. Taking the argument further, if the buyer group is not diverse, does it still make business sense to drive diversity in the organization?In my opinion, the single reason to drive diversity is about providing a non discriminatory employment experience. Equal opportunity is the strongest reason. To be denied employment based on any criteria other than merit is discriminatory and illegal in many countries.How do we implement this in the workplace?

September 25, 2009
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What to Assess While Hiring

Two economists will never agree on what will yank the world out of recession. Two psychologists will also give you a simple answer on how to measure personality. What is personality? How you describe yourself is the inside view of personality (also called identity). It is all about your dreams, hopes and fears and how you wish to achieve your dreams and avoid the fear factor.

August 11, 2009
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Interview Questions for HR Applicants

Many moons back when I started off my career as a HR person, I had a chance to attend a training program. All the HR folks used to have this once a year get together and just bond. I was briefed by my boos that being the lowest in the food chain, I had to just take the opportunity to get to know the big fish in HR. Being a really obedient kind of person I took that advice to heart. I spent the next tea break running around that huge hall like a headless chicken collecting names and faces. I will tell you upfront that I have difficulty remembering zillions of names with matching faces. Within fifteen minutes of this maniacal pursuit of perfection, I discovered that the names and faces were all a big jumbled up noodle soup. I gave up.

July 11, 2009
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Who Should Pay for You to Learn

You started as a small fish with dreams of being a biggie. You routinely practiced your moves. You tried to learn new tricks to please those who held power to hand out generous changes in S&B (Salary and Bonus). You regularly preened yourself as you passed the mirror, admiring the lean mean fighting machine that you continued to be ... at least for the initial few years. When you met the other alum from your college or B School, you traded notes to see if anyone had learnt a trick that you had no clue about. There were usually a few who always had something clever to share. You read professional journals. The names were all familiar. The Professors would keep egging you on to read more and more and yet would sneer at your term paper before labeling it a B+. That just built in you the grim determination to keep slaving away at sharpening your skills until you could extract an A+ from the hard-to-please faculty. That was then.

April 21, 2009
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How To Raise Smart Employees

We inherit most employees at the workplace. We do not raise them in the strict sense that parents raise children. Parents lovingly will potty train their progeny, teach them language skills, values and give them unconditional love despite the pranks and bad report cards. They will willingly cart them around for soccer matches after school, suffer them through teenage tantrums and beyond. Is it even fair to expect managers to do somewhat similar stuff for their team members? For one the managers do not necessarily choose every one they need to manage. They hire some of them, some are inherited and some join teams as a result of the shifting sands of time. There is research that shows good schooling correlates particularly closely to higher I.Q.’s. One indication of the importance of school is that children’s I.Q.’s drop or stagnate over the summer months when they are on vacation (particularly for kids whose parents don’t inflict books or summer programs on them).

April 19, 2009
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Managing the Net Gen

Just who is the Net Generation? If you are between 11 and 31 this year, this is the label that describes you. The web2.0 developments describe what this group wants. They want to collaborate, exchange ideas, opinions (and music), wants to multi task all the time and thinks TV is for the older humans. This gen spends money on texting friends. The technology that grows up as a response to this generation reflects these themes - social networking tools, individual expression and sharing stuff about their lives digitally that would make their parents blush. The generation that started using MySpace and Facebook when the previous gen believed MySpace refered to the messy corner of the house where the teenagers chucked their socks and underwear that would someday be washed.Lesson for organizations: Learn to use the social networking sites to build your company's presence on the net. Whether you like it or not others are already saying things about you and your organization - some of it is available on the net for you to see. You might as well get there and shape the opinion actively. If you want to be an employer of choice for them think whether your employer brand is attractive enough to attract the top 1% of the eligible workforce. Do you know what your net profile looks like? Do you have a page on Facebook or fan club on Orkut? Do any of your top leaders blog? Do your employees make fun videos on their phones and post it on youtube for the world to see? If you are still thinking that we are a serious company and work with serious people and all this Facebook page stuff is all fluff then think again. You will never be able to talk to the brightest NetGen employees and even if you manage to hire them you won't be able to retain them or engage them long enough. Does your company's Staffing team understand digital marketing at all? Here is a recruitment video made to attract teachers to New York city's inner schools which have traditionally had difficulty attracting the best teachers. I love the tag " I teach NYC because every day it teaches me"While you do not HAVE to be chronologically between 11 and 31 years old to be considered the Net Gen, let me put a small question to you. What do you use the phone for? To talk to my friends/ colleagues etc. you say. Ask the net gen this question and they will say the phone is used to tell the time, take pictures, listen to music, watch clips, text their friends and receive call from parents to tell them that they will be late. Let us try question two. If you have a deadline that you need to meet for your project submission will you lock yourself in a room where you are away from the sound of the television or music that someone is playing at home? Or will you put on the computer, switch on some music, keep the phone handy to text your friends, receive instant messenger alerts from your online friends, quickly check on your facebook friends, sneak a glance at the music video on TV and tweeter your current status in 140 words and yeah... all this while you keep working on the project. If the latter describes the Net Gen's definition of multitasking. Work and fun are all deeply intertwined. Nothing holds their attention span for long. A TV commercial of 30 seconds could be too long to hold their attention if the story is not told in an engaging manner. Books are read by flipping through for some nuggets and key ideas and not necessarily read page by page and certainly not line by line! There is a change in the way information is obtained and shared.Lesson for organizations: Does your organization not have enough opportunities for people to vent and share opinions about what they don't like about the organization. Do you still believe that conformance and managing by terror is the way Human Resources needs to set the tone of the org culture? Then all that will change with the NetGen in the office. If you don't give them opportunities to share their unvarnished opinion then they will form communities and blogs anyway where they will share their point of view. It is commonplace today that as soon as the employers finish doing the college rounds and hand out internships and job offers, there are communities that will spring up on the social networking sites where to be employees trade info, gossip and research about their possible manager. It is all about two way communication, seeking opinions, collaborating and a non hierarchical work environment. If you think just because you let the newbie call you by first name you are non hierarchical, think again.Implications for Managers: Make the work interesting. You will get a lot more out of the NetGen if they are actively engaged. This is a generation that has grown up getting a lot of attention and appreciation from their parents. Doting parents have hugged them and applauded them for doing stuff all toddlers have done across generations without even being acknowledged. The 11-31 year old will automatically look up to the manager to receive frequent doses of appreciation for accomplishing anything in the workplace. The NetGen is used to the limelight being on themselves. This is the iPod generation which has the ability to tune out the world around them by simply plugging in to their earphones. Give clear guidelines and share clearly consequences of non compliance but don't look over the shoulders to see if they are still preening their status on Facebook.Check out this brilliant eight part series by Don Tapscott in Businessweek

March 29, 2009
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Predictive Analytics for HR

Human Resources has long been looked at as a touchy-feely business. The stereotype of its practitioners is that they give warm and fuzzy answers to most business queries. A lot has been said to malign them. But with HR professionals increasingly turning to use Predictive Analytics all that is set to change. The wikipedia says Predictive Analysis uses different techniques that will analyze historical and current data to make predictions about the future behavior.