Technology is becoming like electricity — it is invisible. Its presence does not draw attention any more, but it periodically strikes like lightning, leaving behind a trail of devastation. Unable to keep pace with fast fashion and the consumers’ preference to shop online, The Limited shut down 250 stores in 2017. 460 outlets of Sports Authority went out of business in 2016. PacSun, Aeropostale, and American Apparel filed for bankruptcy in 2016. Macy’s has just slashed 10,000 jobs and shut 68 stores. All sectors are tech sectors. All jobs are tech jobs.
Ray believes that if only human emotions would be left out of the workplace, it would make it possible to run the place most efficiently. He is investing the brute power of his financial empire to make this dream a reality. People would be rated based on a million data points. The decision would be a foregone conclusion. But because people have difficulty (at least for now) to take orders from a machine, the role of the manager would be to simply convey the decision the machine has taken. How meaningful would that be for employees?
Anyone, anywhere, anytime is the new approach to work. Work can be sliced, diced and distributed across the globe based on skill and cost. Work can be done by people any time, across time zones. The workspace is anywhere. That also means that jobs are no longer what they used to be. They don't come with a lifetime warranty any more.
To be able to survive, these migrants have to keep moving. When the war for independence began in 1983, South Sudan had as many as 80,000 elephants; today the figure has plummeted to about 2,000. The sedentary species risk dying. In comparison, the antelope population has remained stable. They are always on the move. Migrants survive because they move out of their comfort zones.
Our cultural traditions have always had a place for a sidekick. Our folk theater has had a jamura who acts as a sidekick to the main performer or madaari. Without the jamura, the madaari’s show is incomplete. From royalty to musicians, there is always place for a sidekick. That may be an opportunity for India as tech becomes Brahma, Vishnu and Shiva in the pantheon of jobs.
It’s useful not just for top management and HR practitioners, but for employees too, as it gives you tips on how to navigate the future office.
Personal power is a barrier to be able to empathize. Today’s leaders need to be rubbing shoulders with their teams, talking to consumers and being accessible in real time. They can no longer stand at the top of the pyramid and survey their empire. Maybe it is time to ask if the cult of the star CEO is still relevant. Read on...
Using a trans-disciplinary lens to solve complex problems will become the norm. Google uses anthropologists to understand how users think and behave. Anthropologists are used to making sense of the full sweep of complex cultures. Google’s coders work with psychologists to understand the emotions that their fonts create among users. Being able to understand others is an integral part of how work will get done. Routine, repetitive work will all get done with machines. So what skills will matter more in future?
When machines start doing our tasks, we hold them to standards that no human can match. We expect them to be perfect. Maybe we know that they are peering over our shoulder and learning to take over our lives. They better be perfect. That is the only way our lives will be perfect. But is it?








