Do the employees trust the intent of the leaders? Without trust, even the best of EX designs will be looked at with suspicion. Is the leader fair? Does the leader have integrity? The biggest element for great EX is to co-create it. The company’s policies reflect the assumptions the employer has about the employees. When Netflix said they offered unlimited vacation, they said the employee could be trusted not to misuse it.

One thing is for sure. The world of work has changed. The psychologist Erik Erikson refers to building trust as the first stage of human development. Knowing that we are interdependent, and we trust each other is the reason to hope for a better tomorrow. War and natural disasters can be powerful forces that form bonds that last a lifetime. We can turn this pandemic to be a force for rejuvenation.

Something happens to us when we see ourselves as the majority. The people who are not like us become invisible. The majority writes the rule book to favor themselves in every way. Think of the challenge of left-handed people who wish to play the guitar or use a pair of scissors. The French word for right is “droit” and that is how adroit becomes a synonym for skilful in English. The left hand is called “gauche” in French which is how we describe something that is socially awkward.

I asked a friend who creates video blogs and hence is a vlogger. Many of us now need to use video calling to stay connected to work. Here is what he said, "Who knows video calling better than a vlogger? They use their videos to capture the attention of millions of viewers. When you are video calling your colleagues, you are using the same medium of the video. It is the new medium you are using to share your ideas. It is your new medium to influence the world. So think like a vlogger."