When the AI based virtual assistant in our smart phone helps us choose a restaurant or send a text message we enjoy the moment. We don't want to turn the clock back to a time when we did not have AI based systems recommending to us what we never knew we wanted to buy. The machine is watching us and learning each move we make. Instead of augmenting brawn, machines are now augmenting our cognitive abilities. Understanding emotions of self and others will be the next frontier. When people learn to work with machines the possibilities are endless. But is there an invisible price that we forget?
When I was looking for campus placement as a graduating student of a B-School, it was the employers’ market. The employers were few and far between. We would all line up and listen to them tell us that they were looking for people who would stay with them for a lifetime. The pre-placement talks were a great opportunity to get noticed by the employer by asking sharp insightful questions. During one such talk, one of my classmates did the unthinkable. He asked the potential employer why the salary offered was so low. That executive adjusted his tie and threw a condescending look at us and said, “We offer careers and not jobs.” How that even qualified as an answer to my friend’s question still beats me. But that line hit home. That phrase seems to have been tattooed in the hearts of several people of my vintage. Many of them have now become employers.
The digital shifts place a premium on innovation and speed. Creating small prototypes and testing them with consumers will help organizations move faster than their competition. This needs a very fundamental change in the way we view failure and innovation. We still hide our failures and feel ashamed. The Digital Tsunami will change how we view failure.
When the Olympic Games have been officially declared closed and everyone has gone home, the world begins to believe in a myth. The myth of limits. That it is not humanly possible to do it any better… ever. Somewhere, tucked away in obscurity there is someone who does not believe in any such limits. Someone is still practicing for years for a shot at being unreasonable.
For me the most valuable insights came from the chapter titled People Matter. The trigger for economic growth lies in a 2% increase in working population. In the next decade from 2020-2030 only one will grow at that rate - Nigeria.The political leaders have to create the economic conditions necessary to attract investment and generate jobs. The recent influx of refugees may actually be an answer to Germany’s depleting working-age population. But is it enough to have people without their having the necessary skills? A dropping population does not bode well for the world says Ruchir.
Will HR be replaced by chatbots and machines? The answer is nuanced. The machines are not good at understanding shades of emotions, sarcasm, humor etc. Machines are good at doing “mindless” repetitive tasks. These are the tasks that humans can do without giving it any thought. Routine, repetitive tasks that machines can be trained to do more efficiently than humans will be done by machines. But jobs that depend on social skills and involve complex human interactions will stay with humans. Those who learn to work WITH machines will thrive. HR will certainly need to learn to work with robots who will be part of every workforce. But that is not all. HR will need to be reimagined...








