Abhijit Bhaduri’s Blog
I write about careers, skills and the world of work. The cartoons and sketches are mine.
Predictive Human Resources
ORMSCan Math help improve HR mandates in an organization? This was a question I posed to Atanu Basu while I was interviewing him for a blog post I was doing on Predictive Analytics for HR. Atanu works for this firm called DataInfoCom who have been working on solving a bunch of business problems for companies like Dell and Microsoft. Since then I have been talking to him about potential opportunities for building Predictive HR. Recently the Operations Research and Management Sciences Today magazine in their October 2010 issue printed the article Atanu and I co-authored on possible opportunities for using Predictive Analytics for four major areas of HR. Here is the article that appeared in the ORMS Today magazine.Listen randomly to ten interviews of Global Fortune 500 CEO’s and you will hear them mention “it is all about the people” in the company. HR professionals have the important mandate of making a business successful by acquiring, engaging, and developing talent. While some corporations are legendary for their people practices – GE and PepsiCo come to mind – most companies still go about the business of talent acquisition, retention, and development the same way they did in the past. While there has been intent, in the absence of the appropriate tools, HR and business leaders have found it challenging to deliver on the HR agenda. Predictive Analytics and related technologies have the ability to transform HR as we know it. We started exploring this area over a year ago.Let’s look at the HR mandates and explore how predictive decisions can deliver business value.
How To Nurture Creativity Among Employees
Creative people are a rare species in an organization. They are a strange breed. They are a minority. Unlike many other minority support groups, they don't have anyone to speak up for them. Creative people do not always choose the performing arts or the media to build careers. In fact if anything at all, the ones who are doing the solo act or those whose career lies outside the grip of an organization does not face the same challenges that the creative people face within the organization. Organizations have a way of taking over the lives of people who work there. We all have the ability to be creative. A child can spend hours playing with a box imagining it to be a space ship, a piano, a turtle... The organizations can tap into the creative person hiding inside all employees to make the workplace a more interesting place to be. The basic premise of what I am suggesting is that creative people are like performing artists. They derive their thrill by simply practicing their craft. But what takes them to the next level is appreciation from others. Creative people take their craft up by a notch each time someone applauds their work or idea. A part of them slowly wilts when their work and ideas go unnoticed and unappreciated.
Seven Reasons for Attrition
I believe that HR and Marketing should be part of the same department. Marketing is about having conversations with the external world while HR is about having conversations with the internal world - aka employees. There is something lopsided about organizations. They will spend oodles of dollars trying to know about what the customers want, track their shifts, buy research on how their products compare to the competitors. Above all, a minor shift in consumer preferences will lead to long debates in the boardroom. Ever see the Internal Marketing department obsess about the needs, wants and aspirations of the internal customers? See, how you don't react to that statement unless I say ever seen the average HR department obsess about tracking and studying employees with the same degree of meticulousness? Naah. It is just not in the DNA of organizations. It maybe the same behavior that prompts people to be more courteous and caring towards a potential partner than when that partner morphs into a spouse. Valentine's Day is the one day that majority of husbands buy flowers for their wives. The other 364 days be damned.Until now I thought it is just Marketing and HR that should be merged. Now I am convinced that we need to bring CRM into the same department. I looked up the definition of CRM in Wikipedia."Customer Relationship Management (CRM) is a broadly recognized, widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management denotes a company-wide business strategy embracing all client-facing departments and even beyond. When an implementation is effective, people, processes, and technology work together to increase profitability, and reduce operational costs."Wouldn't it be great if there were to be a CRM aimed purely at salvaging employee grievances? Read the article to know how.
WSJ: How To Get Hired At Wipro
The Wall Street Journal was doing a story on How to Get Hired at Wipro. Then we got talking about things like Leadership Qualities that help people succeed at Wipro and of course the vital question:What helps an individual grow at Wipro?My answer: First would be strategic leadership. This would involve an individual’s understanding of the business environment and ability to inspire people in that direction.The second quality will be customer-centricity. Your customer decides whether you have met their expectations or not. Thus, to grow you need to understand customer priority.The third would be to work in collaboration to get a multiplier effect. This is a huge trade quality one must have. For example, as an individual you are able to achieve X and someone else achieves Y. Instead of working to get a collaborated result that is a sum of X+Y, people should instead work to get a result that is X x Y.Building talent will be the fourth. This helps in promoting different styles of doing the same thing. There is a widely known 70:20:10 model of development that describes what helps people to grow. According to this model, 70% of a professional’s development happens from experiences gained while at the job. If the job is challenging enough it contributes 70% to the individual’s development. Some 20% is driven by the kind of mentor you work with at a level senior to yours and the remaining 10% comes from the formal inputs and classroom sessions you have. Coaching is a significant part of development. The more conversations you have with an expert the more you learn.
Peter Cappelli On HR
Peter Cappelli is the Director - Center for HR at The Wharton Business School. The author of a very insightful book The Indian Way - How India's Top Business Leaders Are Revolutionizing Management and of course Talent on Demand. He has been a thought leader in the area of Talent Management. His recent study done for PWC stirred up a lot of HR professionals. (If you haven't read it, you should and share it with your HR team as well the business leaders.) I asked him a few questions about what he would advise HR professionals at the entry level and also the experienced ones. Read on for more.
What Writers Always Want To Know
Chapal Mehra has chaperoned many well known books into the market. I asked him all the questions that plague first time and most ignorant authors like me. Here is a sample:Abhijit: What are some of the watchouts for first time writers when they sign a contract with a publishing firm?Chapal: Most professional publishing firms have standard contracts which they are not open to amending. It is the way they do business and these cannot be altered to every author’s requirement. In fact they are mostly standardized across organizations with a few changes here and there. As a first time author you need to know what you get into a contract with the publishing firm for :Copyright: Understand the difference between copyright and the right to publish.What territory are you signing the book deal for? Do you want to keep US and UK or Europe rights for yourself?Please check the royalty clause. Are you happy with what the standard royalty is ? Usually it’s the same across publishing firmsPlease check the subsidiary rights. Do you want to give up or keep –translation rights, film rights, tv series rights etc. In most cases I would advise its best to let the publishing company keep these unless you want to do something with them or you think it will have enormous potential which you have a strategy to exploit.If its an advance contract what are your dates of delivery? What are the conditions associated with non- or late delivery?Its always good to discuss the contract with your editor to also understand why the organization is offering the contract that it is . Most large professional publishing firms are not out to rob you. But its important for you to understand their thinking.
Learnt From Video Games
I have always been interested in exploring what Corporations can learn from Video Games. Here is what are top reasons:1. How to design the work content/ an activity that people willingly come back to regularly.2. How to design the task such that it is tough and yet people strive to improve their skills by working at it regularly3. How to design a task that is so engaging that people will sneak back to give it a shot even when they are REALLY tired.4. How to create reward systems that are intangible and yet meaningful enough to motivate people to excel even as the tasks become harder and harder.5. How to effortless teach people to collaborate and compete with people across the world (think online games) and raise each others skill level.The biggest insight I had was when I read that a focus on remaining (vs. completed) actions increases the motivation to move up to a more advanced level...
Make Better Slides
The Wikipedia told me about the "Chinese water torture". This was a torture that was supposed to drive its victim insane with the stress of water dripping on a part of the forehead for a very long time. It was characterized by the inconsistent pattern of water drips. Supposedly, the desire for the human brain to make a pattern of the timing between the drops will also eventually cause insanity to set in. That was then. Today that method is replaced by subjecting unsuspecting colleagues to horrible presentations that makes the water torture look almost benign. There are many reasons why presentations go haywire. You have probably suffered through many sessions where the speaker reads through what really looks like the pages of a book - except that all 5000 pages including the graphs and tables of research data are all put into one slide. The font is small enough to inspire people not delay any more the decision whether to wear specs or not. Worse still many presenters feel that the slide is like a teleprompter. They read it out line by line and imagine that the audience is either illiterate or so lazy that they will not read stuff even if it is in front of them. Here is the big secret -1. If you have sentences to share with your audience, use a Word document2. If you have data and graphs to show – use Excel. Give them a printout that they can either read ahead of the meeting or can sus out after you have gone home3. If have a conclusion to share or an idea you want them to remember use PowerPointThe Slide Rule (pun intended): Have a single point on a slide – preferably with a visual. The visual should be about the story that goes with the slide. The slides are for the audience to remember as key take aways. Slides are not speaker notes. It is not about the slides anyway.
Funny People
Do you think Indians in general have a sense of humour?Our culture is full of stories the witty person - think Tenalirama, Gopal Bhand, or Birbal. The theater forms have all had the comic as an integral part of the story. Indian cinema - Hindi as well as other Regional language cinema has also seen development of humor. Hence in a country of a billion people there is a healthy percentage of people who relish different shades of it. Humor is very situation specific and context specific. What you find funny as a ten year old may not be so when you are older. Some humor is specific to a region or social class. Each language has its own notion of humor as does each class of society. The breadth of humor one appreciates is a by product of the extent of exposure one has had to people who are different. As Indians have become more confident, we have learnt to laugh at ourselves. Only someone who is secure within can laugh at himself or herself. Self deprecating humor is reflective of a self assured person. I believe economic prosperity and exposure to a global environment have expanded the variety of jokes we laugh at today. You see more comedy shows on TV than we did a few years back. Youtube and the Net has given us access to more brands and flavors of humor. So as a country we are discovering the joys of a global fare.
In Praise of Irrationality
We have all grown up in a world that clearly values rationality and rational behavior. Being emotional was frowned upon. Whenever someone displays emotions in public view it makes news (Think of Maradona's expressions as the team played and lost) and the world turns its cameras to look at the person who just "lost it". When I studied Science in school, I was told by my teacher that if there was something that cannot be explained by Science it was not worth knowing and that it was obviously irrational. Such was the vehemence with which I was nudged towards being rational. As I grew to develop my own view of the world, I got fascinated by the limitations of rationality. Rational stuff had a logical sequence and clearly activated that part of my brain that I had difficulty accessing. You try this one and you got to do this real quick: A bat and a ball cost $1.10 in total. The bat costs a dollar more than the ball. How much does the ball cost?Write down your answer. If you said that the ball costs 10c, then you are part of the majority. That is the good news. The bad news is that the correct answer is 5c. Shane Frederick, Prof at MIT Sloan posed this question to more than 3,000 students at eight different universities. Fewer than half gave the correct answer. The trick is to not go by your instinct which gives the wrong answer, but to take a second more and reflect on it. Shane has developed a 3 question test - that question is one of the three - that can be almost as accurate in predicting characteristics that other tests like the SAT, ACT, or the Wonderlic Personnel Test. He also found that those who do well on the cognitive reflection test tend to be more patient in decisions between smaller sooner rewards and larger later rewards. They are also more willing to gamble in financial domains.
Kindle New Possibilities
The weight of the school bag has been the subject of much debate and speculation. Last January the Central Board of Secondary Education issued a circular to all heads of institutions, to lighten the weight of school bags, especially at the primary level. (see the video here). Sometimes schools have come up with ideas to alleviate this weighty issue. Apart from limiting the number of books that children need to study, schools have also been asked to make arrangements so that students up to Class II can deposit their books in the school itself. Diverse studies on school bag weights conducted by different NGOs across the country have found the average weight carried by a student to a school to range beteen 6kg and 10kg. Internationally, most countries observe norms that limit the weight of school bags to less than one-seventh of the weight of the student. The BBC quotes a study that shows that more than a third of Italian pupils carry bags which weigh more than 30% of their body weight at least once a week.The studies advise limiting the weight of backpacks in accordance with labor law standards. "Rate of low back pain in children are approaching those seen in adults. Although the economic importance of the problem is small at this age, the lack of certified limits for backpack carrying is short-sighted."While India's largest public school system - The Kendriya Vidyalayas actually prescribed a formula for the weight of the school bag. As per the norms, the bag for children in Class-I and II should not be more than two kg, while it should be less than 3 kg for students of Class-III and IV. The prescribed weight is less than four kg for children in Class V-VIII, while the upper limit is six kg for students in Class VIII-XI. What the norms miss out is that the school bags do not carry just books. There are story books, Music, DVD, make up, games, the occasional pets, iPods... the list goes on. Check out ths video and educate yourself.["allowFullScreen":"true","allowscriptaccess":"always","src":"http://www.youtube.com/v/9cqStzggozU&hl=en_US&fs=1?color1=0xcc2550&color2=0xe87a9f","allowfullscreen":"true"]WHAT IF...What if we give each child a Kindle (or equivalent eBook reader) on the first day they step into school. We could then load all the readings, supplementary reading and perhaps even the school library on to the reader. We could put the entire set of readings (class 1-12) along with the Wikipedia made available to them. The content could updated once the children go to the school or to a cybercafe. The weight of all the books and notebooks could be replaced by this device that weighs approximately 300 gms or about 10 oz.ADVANTAGES1. Latest content available and corrections incorporated easily. Think of the freeware that is available today (MIT has 1900 courses available for free as on date)2. Children can read at their own pace. Visually challenged readers can use audio features to listen to the text. There are lots of text to speech converters available.3. Possible to submit homework also online. Projects etc will be better researched4. Cheaper than buying textbooks and notebooks every year and for each subject5. One time cost of the Kindle can be paid back over the 12 years.UNANSWERED QUESTIONS1. How do we make Wi-fi connectivity available in rural areas?2. Who will bear the cost of the e-Book readers - esp for those who cannot afford it?The answer to both can be in Corporations stepping forth to put money gifting readers in schools they adopt. The content can be pre-loaded before giving it to the student. Once a quarter the content can be updated. Mass scale adoption will dramatically bring down the cost of the reader. Maybe we can experiment by doing a pilot in someNo more back breaking school bags. Now the children could simply carry their lunch box, water bottle, the iPod,Makeup box to school. How much easier would that be :)-----------------Acknowledgement: My friend Kaushik Chakraborty first suggested this idea. He recommended we give a Kindle to each employee when they come to for a Leadership Development program.
The Value of Role Models
What do you want to be when you grow up? The answer is very often influenced by the kind of person who you view as a role model. Role models inspire. Role models resonate with what we want to be. A role model has to walk the talk. Authority figures are inevitably burdened with the task of being exemplary in their conduct at all times. Parents of very young children realize that the children tend to emulate their behavior whether or not it is appropriate or even safe. Many parents have walked in to discover their three year old trying to apply lipstick like Mummy or shave like Daddy - sometimes with disastrous results.
Being a Trusted Advisor
Anyone who works for a "staff function" or a "support function" will tell you that the nature of this function is advisory. The people belonging to this function investigate, research, and give advice to their line managers. The value of the function really then lies in becoming a trusted advisor to the business. Being a trusted advisor simply means that the "clients" value the deep subject matter expertise that the specialist brings to the table. All advisory professions have to earn the trust of the client without which they are not relevant. That is as true for Human Resources professionals as it is for a doctor, a lawyer, an accountant ... the list goes on. The feeling of professional self worth of such professionals is very directly linked to how valuable they and their advise is to the others. The more they are consulted the more valued they feel.
Angels, Bosses and Demons
When you ask interns about their experiences with their project guides or managers, you get to hear some crazy stories. The insecure and moronic will always treat Interns as a form of life similar to amoeba and consequently low down on the food chain. While the smarter people use the interns to get a fresh perspective to some real life issues and problems. The evolved look at it as an opportunity to build the employer brand.The jobs are back. So are internships. Their cover story of 15 April 2010 is labelled Angels, Bosses and Demons. The article clearly identifies the ideal boss. You have to decide who they refered to as Demon or Angel. JAM's reporter Prachi Parekh wanted to know how I would treat an intern. Here are some excerpts...
Building Org Cultures Through Storytelling
THE Tale, the Parable, and the Fable are all common and popular modes of conveying instruction. The Tale is a story either founded on facts, or sometimes just a figment of imagination. There are no moral lessons expected to be learned. The Parable is intended to convey secret meanings. Fables are intended to impact human behavior through the stories and the characters. Good and bad characters are clearly demarcated. Aesops fables have become a part of our everyday language. The story of the thirsty crow dropping pebbles in a pitcher to raise up the level of water is one of the first lessons in innovation we learned. The moral of the story is explicitly stated at the end eg "Necessity is the mother of invention" in case of the Crow and the Pitcher story.
If You Value Someone Tell Them
This is a true story. I have a friend who heads the India operations of a well known European MNC. He has been with this firm for the past decade. During these years he has built up a fantastic track record of successfully managing assignments in different countries, leading teams to achieve success and is generally well regarded by his employer. Over the last few months he has been experiencing 'career fatigue'. We would often chat about the "What next?" question. He was wondering if he was still viewed as a valuable part of the firm's long term strategy.
Why Organizations Will Impact Politics
I believe this is maybe the tipping point. We are entering the phase where firms will slowly start becoming more overt in its political views. To take on the might of a government even when there is a potential economic downsize to it. Google has just initiated phase three. After all, Youtube, Facebook and Twitter are already blocked in China. Will it happen? A tipping point is always interesting to watch. What do you think?
The Don Tapscott Interview - Part I
Work and learning are becoming the same activity in a knowledge economy. Rather than sending executives off to a learning institution, it makes more sense to increase the learning component of their work. In the company I work for, nGenera Insight, our education program is quite simple: Everyone must blog. By blogging, they need to think about what’s going on the world. They need to become knowledgeable and develop their craft of writing. They need to put forward their thoughts and defend them. This is Executive Education fully integrated into work.